Thank you for shopping at E1 Online Shop.
If, for any reason, you are not entirely satisfied with your purchase, we invite you to review our Return and Refund Policy. This policy outlines your rights and our responsibilities regarding returns and refunds for products purchased through our website.
Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the conditions below. These definitions apply whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to E1 Online Shop.
Goods refer to the items offered for sale on our website.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to E1 Online Shop, accessible from https://www.e1onlineshop.com
You means the individual or entity accessing or using the Service.
Order Cancellation Rights
You have the right to cancel your order within 30 days without providing any reason.
The cancellation period expires 30 days from the date you received the Goods or when a third party (other than the carrier) takes possession of the Goods on your behalf.
To exercise your right to cancel, you must notify us with a clear statement. You can do so by:
Email: contact@e1onlineshop.com
Website: https://www.e1onlineshop.com
We will process your refund within 14 days of receiving the returned Goods. The refund will be issued using the same payment method you used for the purchase. No additional fees will apply.
Conditions for Returns
To be eligible for a return, please ensure:
The Goods were purchased within the last 30 days.
The Goods are in their original packaging and unused.
The following Goods cannot be returned:
Personalized or custom-made items.
Perishable Goods or those with an expired shelf life.
Goods that are not suitable for return due to hygiene or health protection reasons (if unsealed).
Goods that are mixed inseparably with other items after delivery.
We reserve the right to decline returns that do not meet the above conditions.
Note: Only regular-priced items may be refunded. Sale items are non-refundable unless otherwise required by law.
Returning Goods
You are responsible for the cost and risk of returning Goods to us. Returns must be sent to:
E1 Online Shop
188 Main St, Schaghticoke, NY 12154, USA
Phone: +1 518 753 7510
We recommend using a trackable and insured shipping method. We cannot be held responsible for items lost or damaged during return transit, and we cannot issue a refund without receiving the returned Goods or proof of delivery.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift, or the order was shipped to the gift giver first, we will send the refund to the original purchaser.
Contact Us
If you have any questions about our Return and Refund Policy, feel free to reach out:
Email: contact@e1onlineshop.com
Website: https://www.e1onlineshop.com
Phone: +1 518 753 7510
